1. You can e-mail us by completing the contact form. We will respond as soon as possible.
2. Bank holidays. We'll not be able to reply to you during bank holidays. · New Year (Jan 1st) · Epiphany (Jan 6th) · Easter (Apr 4th) · Easter Monday (Apr 5th) · National Liberation Day (Apr 25th) · Labor Day (May 1st) · Italian Republic Day (Jun 2nd) · Virgin Mary Assumption (Aug 15th) · All Saints (Nov 1st) · Patron Saint of Milan (Dec 7th) · Immaculate Conception (Dec 8th) · Christmas (Dec 25th) · Boxing Day (Dec 26th)
SHOP ON MAGALA.IT AND CHECKOUT1. To freely consult our catalogue, select a category from the navigation menu or click on the search icon and type in a keyword/s. Once you've selected your choice click on "add to cart". 2.To proceed with your order, click on the cart in the upper right corner of the screen and then on "checkout". Once you have completed our purchase, you will receive a confirmation e-mail containing your order details. If you don't receive a confirmation e-mail, please check your spam folder. If you still can't find it, please contact us. 3.You can complete your purchase on magala.it by logging in to your account or continuing as a guest. You can use your account to log from all the Countries listed on site. Please make sure you are logging in from the same country you would like to ship to. Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.
ORDERS1. Declined orders: if the system declines your order, please check that all the information entered is correct. If all the information is correct, please contact your credit card issuer and then, if necessary, inform our customer service. 2. Purchase on magala.it is reserved for private end customers. Our prices include taxes. An invoice is issued for every order and will be sent with the parcel. You can also download it by logging in to your account. Please note: once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.
PACKAGING1. All our orders are delivered in branded 'MAGALA' gift packaging.
PAYMENTS1. Magala accepts the following payment methods: Visa, MasterCard, AmericanExpress, Apple Pay, Bancontact, Google Pay, IDeal, Paypal, Paypal Express, Shop Pay, Maestro, Wire Transfer. Magala offers a fast purchase service, which allows you to save your payment methods details for future purchases. Payment details are collected through the most advanced technological coding system (SSL) and our online store uses a secure Trustwave and GeoTrust certified server to guarantee maximum protection.
REFUNDS1. Magala accepts the following payment methods: Visa, MasterCard, AmericanExpress, ApplePay,Bancontact, Google Pay,IDeal, Paypal, Paypal Express,Shop Pay, Maestro, Wire Transfer. Magala offers a fast purchase service, which allows you to save your payment methods details for future purchases. Once we have received your return at our warehouse and checked that it is eligible for a refund, you will receive a confirmation e-mail. Your refund will be issued on the same day as confirmation. The refund will be issued through our payment gateway upon receiving the return confirmation e-mail and will take up to 7 working days to process. How long it takes for the credit to show on your account will depend on your credit card issuer.
SHIPPING1. Magala ships worldwide. You can choose your shipping country by clicking on the top right-hand corner of the website. The order must be placed on the website of the country you wish to ship to. If you select another shipping country your shopping bag may be modified or emptied. 2. Shipping Costs
DHL Express Domestic Shipping Estimated delivery time for Italy: Delivery in 1-2 working days 10€.
DHL Express Europe Shipping Estimated delivery time for Europe: Delivery in 3-5 working days 14€.
DHL Express UK and Wales Shipping Estimated delivery time for UK and Wales: Delivery in 3-5 working days 18€.
DHL Express US and Canada Shipping Estimated delivery time for US and Canada: Delivery in 4-8 working days 40€. DHL Express Africa, Asia, Oceania Shipping Estimated delivery time for Africa, Asia, Oceania: Delivery in 5-10 working days 45€. Express shipping is free for orders over 500€.
